Answer to your questions
We have gathered some Senses need-to-know information and answers to the questions we often encounter. If you’re new to Senses, this information can help you get started with your training at our studio.
Whether you’re visiting us for the first time or you’re a loyal guest at the studio, we hope you find the information you need here on this page – from booking and cancelling of classes to helpful advice in the Hot Yoga room.
We encourage everyone to pay special attention to our Senses etiquette and contribute to creating the right calm and cozy atmosphere in the studio.
If there’s anything we’ve forgotten to answer here, please don’t hesitate to ask us at the reception.
We look forward to welcoming you.
Get off to a good start
Senses’ yoga and training concepts are for everyone. Our classes can be adapted to all levels, so everyone can participate regardless of age (minimum 18 years), physical condition, injury history, and whether you’re a beginner or advanced. The only thing you need is an open mind. Under ‘Types of Classes‘, you can find descriptions of all our classes and which ones you can attend, for example, if you’re pregnant. If you have any doubts, feel free to ask at the reception. Our skilled receptionists are ready to assist you.
Read the following points with guidance and etiquette to get off to the best start with your training at Senses.
We look forward to welcoming you and helping you get started successfully.
Senses etiquette
At Senses, we aim to be your peaceful oasis in a hectic everyday life. We do our best to make your experience at Senses as good, calm, and inspiring as possible.
Thank you for contributing to the good atmosphere by following these simple guidelines. You are helping to make your own and others’ visits to Senses a truly enjoyable experience.
Contribute to the atmosphere
Turn off your phone and enjoy the tranquillity. Be present when you arrive at Senses. Leave your phone in the changing room on silent mode. The class begins as soon as you step into Senses. Prepare yourself to create a calm space around you.
Visual tranquillity is also important. Therefore, use the lockers in the changing rooms for your belongings. Do not bring bags, shoes, and drinking glasses, etc., into the studios.
Senses is a shoe-free studio. Use the shoe bags on the bench in the reception area for your footwear (including your wet winter boots) and place the bag in the locker in the changing room.
Speak softly in the lounge area when waiting to enter your class. On the other side of the door, others may be in shavasana, enjoying the silence.
Respect the silence in the studios. Find your place in the room calmly, settle on your mat, and begin your practice by turning your attention inward.
Conversation and a cozy atmosphere are welcome in the reception area after the class.
Do not take photographs in the changing rooms.
Leave the changing rooms and studios as you would like to find them yourself. Be especially mindful of how you leave the floor in the Hot Yoga studio. If you drip on the floor, please clean up after yourself and leave the floor dry after class. Make it a habit to bring an extra towel.
Put away tools/props neatly and leave the studio inviting for the next participants.
Only use indoor shoes on the treadmills (Senses Vesterbro) and take them off and put them on inside the running area. The treadmills cannot withstand small stones and dirt, so please help us take care of them.
Please wear non-slip socks during REFORMER classes for hygiene and safety. Toesox are available for purchase at the reception for DKK 120.
Inform the instructor if you:
Are new to the class.
Have injuries, weak joints, are pregnant, or have any other conditions that require special consideration.
Are unsure of your level or have other questions.
Be aware of the following:
Arrive no later than 15 minutes before the class starts. Otherwise, your spot may be given to someone on the waiting list. If you arrive late, we reserve the right to ask you to wait for the next class out of respect for the other participants and the instructor – and also for yourself.
Our senses become heightened when practicing yoga – especially in the Hot Yoga studio. Strong scents/odors can be bothersome. Avoid wearing perfumes, deodorants, or creams with strong scents. You are welcome to take a shower before the class starts.
You train at your own risk. Follow the instructor’s instructions and take care of yourself.
You must be registered for the class to participate. Bring the receipt to the instructor.
Thank you for being mindful of the etiquette at Senses. In this way, you contribute to creating a peaceful oasis in the midst of our hectic everyday life.
General advice for your practice at Senses
Avoid heavy meals at least two hours before the start of the class to have the most comfortable training. Instead, opt for lighter foods like fruits and similar before your training.
Remember to keep your body hydrated and drink plenty of water both before and after your training.
Don’t hesitate to ask the instructor if you’re unsure about something.
If you have any injuries, if you’re new, or if you have concerns or anything else that requires special consideration, please inform your instructor before the class starts. The instructor will come around to collect recipient, and there will be time to ask questions discreetly. Let us know if we need to accommodate you – we want to take good care of you and provide you with the best training.
Guidelines for Hot Yoga and Lukewarm Yoga
Please bring a yoga mat and two towels. It will get hot, and you’ll need an extra towel for your mat. You can also rent a hot yoga kit at the reception. Renting a kit (yoga mat + yoga towel) costs DKK 30, or you can rent just a yoga towel (to place on your own mat) for DKK 25. A bath towel is also available for rent at DKK 25.
Place your mat according to the specifications on the floor.
Drink plenty of water both before and after a Hot Yoga class.
At Senses, we offer different Hot Yoga classes with varying intensity. See which one suits you best under Class Types.
Your attire should be light and comfortable. Be prepared to sweat.
At Senses, a class lasts for 60 minutes. We expect you to stay in the room for the entire class for your own sake, as well as for the sake of the other participants and the instructor. If you need a break during the class, you can simply sit or lie down or use the resting position demonstrated by the instructor. Do not attend the class if you do not have time to stay for the full 60 minutes.
Respect the silence in the room. Soft conversation is welcome in the reception and lounge area after class. If you have any questions for the instructor, ask them when they come around to collect receipts.
You may be sensitive to strong scents/odour in the yoga room. All senses are heightened. Avoid wearing perfumes, deodorants, or creams with strong scents. You are welcome to take a shower before the class starts. If you drip sweat on the floor, please wipe it up and leave the floor dry after class.
Only perform the poses guided by the instructor and avoid particularly inverted poses (such as headstand) in the heat. You are responsible for your own training, so take care of yourself.
If you are pregnant, it is advised not to practice in the hot room unless you are accustomed to training in heat and know your body very well.
We recommend that you come as often as possible within the first 14 days after starting, so you can acclimate to the heat and quickly begin to reap all the positive effects of yoga.
Booking, Attendance, and Cancellation
We recommend that you book your class in advance to avoid disappointment in case it is fully booked. You can book through ‘My Senses‘ or our Senses-Booking app (Find the app in Google Play or the App Store). (Find the app in Google Play eller App Store).
You may book only one spot per class type per day. If you wish to attend a second class of the same type on the same day, you may join if there are available spaces. To find out if there is room, please arrive at the studio just before the class begins.
Please arrive in good time. The booking system releases spots to the waitlist 15 minutes before class starts. Therefore, if you have not arrived at least 15 minutes before your class begins, you risk having your spot given to a member on the waitlist. A no-show fee will be charged afterwards.
Failure to cancel a booked class will result in a DKK 30 no-show fee, even if you are on the waitlist. If you are on a waitlist, you must cancel at least three hours before class if you do not intend to come; otherwise, a DKK 30 no-show fee will apply. If you use a class pass, you will also lose one credit for any class you fail to attend after booking.
Remember, there are almost always registrants who don’t show up, so if you’re on the waitlist and arrive at the studio, there’s a good chance you’ll get a spot. Available spaces are allocated on a first-come, first-served basis.
Note: The deadline for canceling is three hours before class start. You can easily cancel via “My Senses” or our Senses-Booking app.
Cancellations for events and themed classes must be made at least three hours before the start time, unless otherwise specified for a particular event. Special fees may apply for events.
If you arrive late, we reserve the right to ask you to wait for the next class out of respect for the other participants and the instructor—and also for your own experience.
When everyone cancels in time, other members can take advantage of the spot, ensuring there are no unused spaces in the classes.
Directions to Senses
Senses Frederiksberg
Finsensvej 37F, 1
2000 Frederiksberg
Senses Nørrebro
Ryesgade 23
2200 København N
Senses Vesterbro
Sommerstedgade 5-7
1718 København V
Opening Hours in all Studios
As a general rule, Senses’ reception is open in connection with classes in the studio and closed in the middle of the day.
The studios open 30 minutes before the first class and close again 30 minutes after the last class. In special cases, such as illness, we may need to close the studio already 15 minutes after the last class.
We reserve the right to make changes due to special circumstances such as illness, altered class schedules, or events.
You can find answers to the most common questions about memberships in the FAQ section on this page. Inquiries regarding membership changes should be directed to your main studio via email.
Membership pause
If you need a break from your training, you can pause your membership for up to 90 days. To pause your membership log in to our app, Senses-booking, and follow these steps:
Go to the ‘Profil’ (profile) tab in the bottom of the screen.
On the profile page you go to ‘Medlemskaber’ (memberships) and then ‘Bero’ (pause).
Go to ‘Beroperiode’ (pause period) to select the start and end dates for your membership pause and click on ‘Bekræft’ (confirm).
Tick the small box at the bottom of the screen to confirm that you have read and understood our terms & conditions and our privacy policy and then press the ‘Bero’ (pause) button.
Your membership will resume automatically on the selected end date, without further notice.
If you are unable to log in, please send an email to your main studio with the start and end dates of the period and your membership number. There is a fee of 149 kr. to pause your membership.
Cancellation
You can cancel your membership at any time. The notice period is the remainder of the current month plus one month. If you wish to cancel your membership, please send an email to your home studio.
You cannot cancel your membership while it is paused, but we can cancel the pause period if you wish to terminate your membership.
Challenges with the booking app
If you experience challenges with our booking app, there are various things you can do yourself:
- Click on a different date in the schedule and then return to the current date.
- Log out of your profile and log in again.
- Update the app in App Store or Google Play.
- Delete the app and download it again.
If it still doesn’t work, send an email to your home studio. In the meantime, you can manage your bookings through My Senses.
Questions about being new at Senses
I am new here, how do I get started?
The best way to get to know us and our yoga and training concepts is by buying a class in the webshop. You can select the right class for you by reading our class descriptions. And if you have any doubts or questions, you can ask our skilled receptionists.
Can I purchase a trial class?
If you’d like to try a single class with us to see if Senses is right for you, you can buy a one-time class credit in our webshop. The credit is valid for any 60-minute class and costs DKK 149. If you sign up for a regular membership within three days of your trial class, we will deduct the cost of the credit from your next payment. Just send us an email once your membership is active, and we’ll take care of the rest.
Follow the link to our webshop and choose the studio you want to attend. In the webshop, you’ll be asked to select a start date for your class package—but don’t worry, the credit is valid for six months. Once your purchase is complete, you’ll receive a welcome email with practical information and your login details so you can book your class.
We are looking forward to welcome you.
What if I’ve never tried yoga before?
If you are completely new to yoga, it is advisable to start with our Hatha Yoga class. It is conducted at a slow pace and gradually builds strength and flexibility in the body. We regularly offer the ‘New to Yoga/Ny til yoga’ program, which provides a gentle introduction to the world of yoga. Keep an eye on our Facebook page ‘Senses’ or Instagram ‘sensesyoga’ to see when the next program starts.
If you’re interested in trying Hot Yoga even though you’re new, we recommend starting with the class called Hot Yoga and waiting to try Hot Yoga Flow until you’re familiar with the basic technique and fundamental poses. If you’re joining as a beginner, please inform the instructor so that we can provide the necessary guidance. If you have any doubts, feel free to ask at the reception.
What if I’ve never tried Reformer before?
When you try Reformer for the first time, you should take an intro class. Our intro classes last 60 minutes and combine an introduction to the machine and basic exercises with regular Reformer training. Look for “REFORMER: INTRO” on the schedule.
I am new in Senses, what should I know?
At Senses, we strive to be a peaceful oasis in a hectic everyday life. We do our best to make your experience at Senses as enjoyable as possible. Please read and follow the guidelines in the Senses etiquette above. By doing so, you help maintain a positive atmosphere. Also read the section “Getting Started” so you have the best possible start to your training with us.
I don’t have a mat or a towel. Can I rent them?
At the reception, you can rent a hot yoga kit consisting of a yoga mat and a non-slip towel to place on top of the mat. This costs DKK 30. You can also purchase a 5-rent hot yoga kit package for DKK 120.
The reception also sells water, coconut water, and non-slip socks for Reformer training.
Questions about the training
How do I sign up for a class?
You can sign up for a class via MIT SENSES, the app Senses-Booking, or the membership screen at the reception. You log in to MIT SENSES using your email address and password. Arrive in good time – and no later than 15 minutes before the class starts. If the class is full, your spot may be given to the next person on the waiting list if you do not show up 15 minutes before the class starts.
How do I cancel a class?
You can cancel a class you have signed up for via MIT SENSES or the mobile app Senses-Booking. Class cancellations must be made at least three hours before the start of the class. You can easily do it on MIT SENSES and our mobile app Senses-Booking. If you fail to cancel a class you are registered for, you will be charged a ‘no-show fee’ of 30 kr. You should also cancel your reservation if you are on the waiting list and don’t plan to attend. Failure to do so will also result in a ‘no-show fee’.
Cancellation of events must be done at least 12 hours prior to the start, unless otherwise specified for the specific event. Special fees may apply to events.
Where can I find events and offers?
You can find regular offers, special events, and sometimes even free spots on our classes on Senses’ Facebook page. We also have a newsletter that you will automatically be signed up for when you become a member. On Instagram, you can follow our daily activities at Senses. Feel free to contribute your own photos using #sensesyoga.
Questions about membership
How do I become a member?
You can become a member by signing up through our webshop or by visiting the reception. If you sign up by purchasing a membership or class pass through the webshop, you will receive an email with your access password for MIT SENSES and our app Senses-Booking, where you can book the classes you wish to attend. The first time you attend, you will receive your membership card (for ongoing memberships) and a contract.
If you are a group of 10 or more, we would like to offer you a special group rate. Learn more about our group agreements.
What is my username and password?
Your username is your email address. Your password will be sent to you when you purchase a membership or punch class in the webshop.
How do I log in to MIT SENSES or the mobile app Senses-Booking?
If you are a new member and it is your first-time logging into MIT SENSES or our app Senses-Booking, you need to log in with your email address and your password, which you find in you welcoming e-mail.
If you experience challenges with our booking app, there are various things you can do yourself:
- Click on a different date in the schedule and then return to the current date.
- Log out of your profile and log in again.
- Update the app in App Store or Google Play.
- Delete the app and download it again.
If it still doesn’t work, send an email to your home studio. In the meantime, you can manage your bookings through My Senses.
How do I pause my membership?
If you need a break from your training, you can pause your membership for up to 90 days. To pause your membership log in to our app, Senses-booking, and follow these steps:
Go to the ‘Profil’ (profile) tab in the bottom of the screen.
On the profile page you go to ‘Medlemskaber’ (memberships) and then ‘Bero’ (pause).
Go to ‘Beroperiode’ (pause period) to select the start and end dates for your membership pause and click on ‘Bekræft’ (confirm).
Tick the small box at the bottom of the screen to confirm that you have read and understood our terms & conditions and our privacy policy and then press the ‘Bero’ (pause) button.
If you are unable to log in, please send an email to your main studio with the start and end dates of the period and your membership number. There is a fee of 149 kr. to pause your membership.
How do I cancel my membership?
You can cancel your membership at any time. The notice period is the remainder of the current month plus one month. If you wish to cancel your membership, please send an email to your home studio.
How do I change my membership?
You can change your current membership to another one at any time by sending an email to your main studio no later than the 25th of the month. Upgrading or downgrading of memberships will take effect from the 1st of the following month.
How do I purchase additional training credits, water, or hot yoga kits as a member?
You can purchase additional punch card, water, or hot yoga kits through the webshop. Start by logging in as an existing member using your email address and password. Select your items in the webshop under the “Punch card” section and complete the payment – your purchase will be added to your existing membership profile.
Can I purchase a gift card for a friend?
Would you like to treat someone you know to a gift card for yoga and training? Visit our webshop and purchase a class pass with one, five, or ten credits. Register it in the recipient’s name, but use your own email address so that the purchase confirmation goes to you. Once the class pass is activated, we can update the email address on the profile.
Why was a ‘no-show fee’ charged?
If you fail to cancel a class you do not attend, a DKK 30 no-show fee will be applied. You must also cancel if you are on the waitlist and decide not to come. Failure to do so will result in the same DKK 30 no-show fee.
Cancellations for events must be made at least 12 hours before the start time, unless otherwise specified for a particular event. Special fees may apply for certain events.
